Niederkasseler Lohweg 175
Tel: +49 (0) 211 545 621 – 0
Fax: +49 (0) 211 545 621 – 99
Local Court Düsseldorf Register Number 89161
Company headquarters Düsseldorf
VAT number DE328260645
Tax number 103/5722/3372
Dr. Walter Benzing
Out-of-court settlement of disputes
a) Information on consumer dispute resolution under Sec. 36 of the Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz; VSBG)
Consumer arbitration board for telecommunications of the Federal Network Agency in Bonn
To settle a dispute with irisnet GmbH about the cases mentioned in Sec. 47a of the German Telecommunications Act (Telekomunikationsgesetz; TKG), the customer is free to initiate a dispute resolution procedure at the consumer dispute resolution office for telecommunications of the Federal Network Agency in Bonn (consumer dispute resolution office) via an application. The participation in this is voluntary for irisnet GmbH.
The consumer dispute resolution office can be contacted at the following address
Verbraucherschlichtungsstelle Telekommunikation (Referat. 216)
Postfach 80 01
Furthermore, irisnet GmbH does not take part in dispute settlement proceedings in front of another consumer arbitration board.
b) Information on online dispute resolution under Article 14 para. 1 ODR Regulation
Insofar as online purchase contracts or online service contracts should be offered on this website by irisnet GmbH, we also refer to the EU Commission:
The EU Commission provides a platform for online dispute resolution (ODR Platform) for consumer disputes resulting from online purchase contracts and online service contracts. You can reach this platform on the Internet at http://ec.europa.eu/consumers/odr/.